Refund Policy for TrueBond Spices
Effective Date: 26-02-2025
Last Updated: 26-02-2025
Introduction
At TrueBond Spices, customer satisfaction is our top priority. This Refund Policy explains the conditions under which refunds, returns, and exchanges are offered. By purchasing from us, you agree to the terms outlined below.
1. Eligibility for Refunds
We offer refunds or exchanges only under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or incorrect.
- Incorrect Orders: If the product received does not match your order.
- Missing Items: If part of your order is missing.
2. Conditions for Returns
To qualify for a refund or exchange, the following conditions must be met:
- The item must be unused and in its original packaging.
- A request for a refund or exchange must be submitted within 5 days of receiving your order.
- Proof of purchase (order confirmation or receipt) must be provided.
3. Non-Refundable Items
We do not offer refunds or exchanges for:
- Products that have been opened or used.
- Items purchased during clearance or promotional sales.
- Products damaged due to mishandling or improper storage after delivery.
4. How to Request a Refund or Exchange
To initiate a refund or exchange, please follow these steps:
- Contact our customer service team at [Insert Contact Email] with your order details.
- Attach photos of the damaged, defective, or incorrect product.
- Wait for confirmation and further instructions.
- If a return is required, securely pack the item and ship it to the address provided by our team.
5. Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [Insert Number] business days and credited to your original payment method.
- Processing times may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing time may take a few days.
- If you still have not received your refund, please reach out to us at [Insert Contact Email].
7. Changes to This Refund Policy
TrueBond Spices reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
For questions about our Refund Policy, please contact us at:
TrueBond Spices
TrueBond Spices
172, Sukh Sagar Colony, Begu Road, Near Vita Milk Plant, Sirsa, Haryana – 125055
truebondindia1@gmail.com
+91 89018 88008